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We're here to help
Questions about your order, your formula, or your NovaPrime Club membership? You're in the right place. Real people read every message, and we'll always do our best to sort things out fast.
Managing your membership
Life changes, and your subscription should bend to fit it — not the other way around. Whatever you need, send us a note and we'll take care of it.
Change your delivery date
Tell us the date that works better and we'll reschedule your next shipment. No fuss.
Pause your membership
Taking a break? We can pause for as long as you need and pick things back up whenever you're ready — your pricing and your spot in the Club stay exactly as they were.
Skip your next order
A little stocked up? Ask us to skip a delivery and we'll push it back a cycle, so you never end up with more than you need.
Cancel your membership
No hard feelings — you're always in control. Drop us a line and we'll close it out right away. If something wasn't right, tell us: we'd like the chance to make it good.