SUBSCRIPTION TERMS & CANCELLATION POLICY

For customers who choose our “Subscribe & Save” option, please note that this is a recurring subscription. By selecting this option at checkout, you agree to be charged automatically at the selected interval until you cancel. You can cancel your subscription at any time by contacting our support team or by accessing your account through our website. To avoid the next billing cycle, we recommend requesting cancellation at least 48 hours before your next scheduled charge. Once a subscription order has been processed or shipped, it cannot be canceled, but it may still be eligible for return if it meets our conditions.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will make it right by offering either a replacement or a full refund, and we will cover any return shipping costs in these cases.

If your package is lost or significantly delayed, please reach out to us so we can initiate an investigation with the shipping carrier. We will work closely with them to resolve the issue and find a suitable solution for you.

Please note that we are not responsible for delays caused by shipping carriers, customs processes, or incorrect shipping details provided at checkout. We encourage all customers to double-check their information before placing an order to avoid any issues.

If you have any questions or need assistance at any point, our support team is always here to help. Simply send us an email at help@try-novaprime.com, and we’ll do our best to assist you as quickly as possible.